Last Updated: 25 August 2026
This Shipping & Delivery Policy applies to orders placed through ecomgrove.in, operated by ECOMGROVE (OPC) PRIVATE LIMITED.
Company: ECOMGROVE (OPC) PRIVATE LIMITED
GSTIN: 10AAJCE2145G1Z6
Email: info@ecomgrove.in
Phone: +91 8252887029
Address: C/O Jitendra Pandit (S/o Dudheshwar Pandit), Eshwar Pandit Sipah Panch, Sipah Arwal, Arwal, Bihar – 804401
1. Delivery Area
We currently deliver orders to serviceable locations across India.
Delivery availability depends on the postal code, courier coverage and other serviceability requirements.
If an address is not serviceable, we may contact you to request an alternative address or cancel the order and issue a full refund for any payment already collected.
2. Order Processing
Orders are normally processed within 1–2 business days after successful payment confirmation.
Orders placed on Sundays, public holidays or outside normal business hours may be processed on the next business day.
Processing may take longer during festivals, promotions, high-demand periods or events beyond our reasonable control.
3. Estimated Delivery Time
Standard delivery normally takes approximately 5–7 business days after dispatch.
Delivery times are estimates and not guaranteed. The actual delivery time may vary depending on:
- Delivery location and postal code;
- Courier availability;
- Weather and transport conditions;
- Public holidays;
- Local restrictions;
- Incorrect or incomplete address information; or
- Events beyond our reasonable control.
Any longer delivery estimate shown on the product page or at checkout will apply to that order.
4. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you confirm and pay for the order.
Shipping charges may depend on the delivery location, order value, package weight and available courier service.
We do not charge any shipping amount that was not disclosed before order confirmation.
5. Order Confirmation
After placing an order, you may receive an order confirmation by email, SMS, account notification or another available communication method.
An order confirmation acknowledges receipt of your order. Dispatch remains subject to successful payment, product availability and delivery serviceability.
6. Dispatch and Tracking
Once an order is dispatched, tracking information may be sent to the email address or telephone number provided with the order.
Tracking information may take some time to become active after the courier collects the package.
You may track the shipment using the link or tracking number provided by us or the courier.
7. Delivery Address
You are responsible for providing a complete and accurate delivery address, including:
- Recipient’s full name;
- House, building or flat number;
- Street and locality;
- City and state;
- Correct postal code; and
- Active telephone number.
Please check the delivery information carefully before confirming the order.
If you notice an address error before dispatch, contact us immediately at info@ecomgrove.in. We cannot guarantee that an address can be changed after dispatch.
8. Delivery Attempts
The courier may contact you or make reasonable attempts to deliver the package.
If delivery fails because the recipient is unavailable, the address is incomplete or the telephone number is incorrect, the courier may attempt redelivery or return the package to us.
Additional delivery charges may apply where redelivery is requested due to incorrect customer-provided information or repeated recipient unavailability. Any such charge will be communicated before redelivery.
9. Delayed Shipments
If a shipment is delayed, please check the tracking information first and then contact us if further assistance is required.
We will make reasonable efforts to coordinate with the courier and provide an update.
A delay caused by the courier, weather, transport disruption, public holiday or another event beyond our reasonable control does not automatically mean that the package is lost.
Nothing in this section limits any remedy required under applicable consumer law.
10. Lost Shipments
If tracking information indicates that a package may be lost, please contact us at info@ecomgrove.in with your order number.
We will investigate the matter with the courier. If the package is confirmed as lost before delivery, we may offer a replacement or issue a refund in accordance with applicable law and product availability.
11. Damaged Packages or Products
If a package or product arrives damaged, defective, incorrect or incomplete, please contact us within 48 hours of delivery.
Please provide:
- Your order number;
- A description of the issue;
- Clear photographs of the package and product; and
- An unboxing video, if available.
An unboxing video may help us investigate quickly, but its absence will not automatically remove any remedy available under applicable law.
Approved claims will be handled according to our Refund & Returns Policy.
12. Incorrect Delivery Status
If tracking shows “Delivered” but you have not received the package, please:
- Check with family members, neighbours, reception or security personnel;
- Confirm that the delivery address was correct; and
- Contact us promptly with your order and tracking details.
We will request delivery information from the courier and assist with the investigation.
13. Inspection at Delivery
Where reasonably possible, please inspect the external condition of the package at delivery.
If the package appears materially damaged, opened or tampered with, record the condition and contact us promptly.
14. International Shipping
We currently do not offer international shipping through this website.
Orders can be delivered only to serviceable addresses within India unless we expressly agree otherwise in writing before the order is placed.
15. Order Cancellation
Orders may be cancelled before dispatch in accordance with our Cancellation Policy.
Once an order has been dispatched, it cannot normally be cancelled and must be handled through the applicable return process after delivery.
16. Returns and Refunds
Returns, exchanges and refunds are governed by our Refund & Returns Policy.
Products should not be returned without first receiving return instructions from ECOMGROVE.
17. Events Beyond Our Control
We are not responsible for delivery delays caused by events beyond our reasonable control, including natural disasters, severe weather, transport disruption, strikes, government restrictions, public emergencies or telecommunications failures.
We will make reasonable efforts to notify affected customers and complete delivery or provide another remedy where required by applicable law.
18. Consumer Rights
Nothing in this Shipping & Delivery Policy limits or excludes any mandatory right or remedy available under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020 or other applicable Indian law.
19. Contact and Grievance Redressal
For shipping questions, delayed deliveries or complaints, contact:
Grievance Officer: Jitendra Pandit
Company: ECOMGROVE (OPC) PRIVATE LIMITED
GSTIN: 10AAJCE2145G1Z6
Email: info@ecomgrove.in
Phone: +91 8252887029
Address: C/O Jitendra Pandit (S/o Dudheshwar Pandit), Eshwar Pandit Sipah Panch, Sipah Arwal, Arwal, Bihar – 804401
Consumer complaints will be acknowledged within 48 hours and resolved within the period prescribed under applicable law.
Please include your name, order number, tracking number and a clear description of the issue.
“`