Last Updated: 25 August 2026
This Refund & Returns Policy applies to artificial jewellery purchased from ecomgrove.in, operated by ECOMGROVE (OPC) PRIVATE LIMITED.
Company Name: ECOMGROVE (OPC) PRIVATE LIMITED
GSTIN: 10AAJCE2145G1Z6
Email: info@ecomgrove.in
Phone: +91 8252887029
Address: C/O Jitendra Pandit (S/o Dudheshwar Pandit), Eshwar Pandit Sipah Panch, Sipah Arwal, Arwal, Bihar – 804401
1. Return Window
You may request a return within 30 days from the date on which the product is delivered.
A return request submitted after 30 days may not be accepted unless the product is defective, damaged, incorrect, materially different from its description, or a remedy is required under applicable law.
2. Eligibility for Returns
To qualify for a return, the following conditions must normally be satisfied:
- The jewellery must be unused and unworn.
- The product must not be scratched, altered, washed or damaged after delivery.
- All original tags, seals, labels, accessories and packaging must be present.
- The product must be returned in the same condition in which it was received.
- A valid order number, invoice or other proof of purchase must be provided.
- The return must first be authorised by ECOMGROVE.
Please do not return any product without contacting us and receiving return instructions.
3. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, incorrect, incomplete or materially different from its description, please contact us within 48 hours of delivery.
Please provide:
- Your order number;
- A description of the problem;
- Clear photographs of the product and packaging; and
- An unboxing video, if available.
An unboxing video may help us investigate the claim quickly, but the absence of a video will not automatically remove any remedy available under applicable law.
After reviewing the request, we may offer a replacement, exchange, repair where appropriate, or refund.
4. Artificial Jewellery Characteristics and Care
Artificial jewellery requires appropriate care. Exposure to water, perfume, cosmetics, sweat, chemicals, moisture or improper storage may cause fading, discolouration, tarnishing or damage.
Normal wear and tear, minor colour variation caused by screen settings, and damage resulting from misuse, improper handling or failure to follow product-care instructions will not normally be treated as manufacturing defects.
This restriction does not apply where the product was defective at the time of delivery, materially different from its description, or where a remedy is required under applicable law.
5. Non-Returnable Items
Change-of-mind returns may not be accepted for:
- Custom-made, engraved, altered or personalised jewellery;
- Pierced earrings where the hygiene seal or protective packaging has been opened;
- Jewellery that has been worn, scratched, altered or damaged after delivery;
- Products showing damage caused by water, perfume, cosmetics, chemicals, sweat or improper storage;
- Products returned without their original tags, components or packaging; or
- Products specifically identified as non-returnable before purchase.
These exclusions do not apply where the product is defective, damaged on delivery, incorrect, materially different from its description, or where a refund, replacement or other remedy is required under applicable law.
6. Sale and Discounted Items
Sale or discounted items are generally not eligible for change-of-mind returns.
However, this restriction does not apply where the product is defective, damaged, incorrect, materially different from its description, or where a refund or other remedy is required under applicable law.
7. How to Request a Return
To request a return, contact us using the following details:
Email: info@ecomgrove.in
Phone: +91 8252887029
Please provide your name, order number, reason for the return and relevant photographs.
If the return is approved, we will provide instructions for sending the product to our return address.
8. Return Address
Approved returns must be sent to:
ECOMGROVE (OPC) PRIVATE LIMITED
C/O Jitendra Pandit (S/o Dudheshwar Pandit)
Eshwar Pandit Sipah Panch
Sipah Arwal
Arwal, Bihar – 804401
India
We recommend using a trackable shipping service and retaining the shipping receipt until the return is completed.
9. Return Shipping Costs
For an eligible change-of-mind return, the customer is normally responsible for return shipping charges.
If the return is due to a defective, damaged, incorrect or materially misdescribed product, ECOMGROVE will bear or reimburse reasonable return shipping charges after the claim is approved.
Original shipping charges are generally non-refundable for change-of-mind returns, except where required under applicable law.
10. Inspection of Returned Products
After receiving the returned product, we will inspect it and notify you whether the return has been approved or rejected.
A refund may be reduced or refused if the returned product has been worn, altered, damaged after delivery, or returned without its original tags, components or packaging, except where applicable law requires otherwise.
11. Refund Timeline
Once a return is received, inspected and approved, the refund will be initiated to the original payment method within 7 business days from the date of approval.
After the refund is initiated, it may take an additional 5–7 business days for the amount to appear in your bank account, card, UPI account or other original payment method. The exact time depends on your bank or payment service provider.
If the refund is not received after this period, please contact us at info@ecomgrove.in with your order details.
12. Exchanges
Eligible products may be exchanged for the same product or another available product, subject to stock availability.
If the requested replacement is unavailable, we may offer an alternative product or issue a refund in accordance with this policy.
Products returned for exchange must meet the same eligibility conditions described in this policy.
13. Cancellations
Orders may be cancelled before dispatch in accordance with our Cancellation Policy.
Eligible prepaid order cancellations will be refunded in full to the original payment method.
Once an order has been dispatched, it must be handled through the return process described in this policy.
14. Consumer Rights
Nothing in this policy limits or excludes any mandatory right or remedy available under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020 or other applicable Indian law.
15. Grievance Redressal
Grievance Officer: Jitendra Pandit
Company: ECOMGROVE (OPC) PRIVATE LIMITED
GSTIN: 10AAJCE2145G1Z6
Email: info@ecomgrove.in
Phone: +91 8252887029
Address: C/O Jitendra Pandit (S/o Dudheshwar Pandit), Eshwar Pandit Sipah Panch, Sipah Arwal, Arwal, Bihar – 804401
Consumer complaints will be acknowledged within 48 hours and resolved within the period prescribed under applicable law.
Please include your name, order number and a clear description of the complaint.