Privacy Policy

Last Updated: 25 August 2026

This Privacy Policy explains how ECOMGROVE (OPC) PRIVATE LIMITED (“ECOMGROVE”, “we”, “us” or “our”) collects, uses, stores, shares and protects personal data when you visit ecomgrove.in, create an account, place an order, contact us or otherwise use our services.

Company: ECOMGROVE (OPC) PRIVATE LIMITED
GSTIN: 10AAJCE2145G1Z6
Email: info@ecomgrove.in
Phone: +91 8252887029
Address: C/O Jitendra Pandit (S/o Dudheshwar Pandit), Eshwar Pandit Sipah Panch, Sipah Arwal, Arwal, Bihar – 804401

We process personal data in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023 and applicable rules as their relevant provisions come into force.

1. Personal Data We Collect

Depending on how you interact with us, we may collect the following categories of personal data:

Identity and Contact Information

• Name;
• Email address;
• Telephone number;
• Billing address;
• Shipping address; and
• Other information you provide when contacting us.

Account Information

• Username or account identifier;
• Encrypted or protected account credentials;
• Saved addresses;
• Account preferences; and
• Account and login activity.

Order and Transaction Information

• Products ordered;
• Order number;
• Order value;
• Purchase history;
• Payment status;
• Delivery and tracking information;
• Returns, exchanges and refunds; and
• Customer-support communications.

Payment Information

Payments are processed by authorised banks, payment gateways or payment service providers. We may receive limited payment-related information, such as payment status, transaction reference, payment method and masked account or card details.

We do not intentionally store complete payment-card numbers, CVV codes, UPI PINs, internet-banking passwords or other payment authentication credentials.

Device and Usage Information

• IP address;
• Browser type;
• Device type;
• Operating system;
• Pages viewed;
• Referring website;
• Date and time of access;
• Website interaction information;
• Cookie identifiers; and
• Security and diagnostic information.

Communications

We may collect emails, return requests, complaints, reviews, survey responses and other communications that you send to us.

2. How We Collect Personal Data

We may collect personal data:

• Directly from you when you register, order, request a return or contact us;
• Automatically through cookies, logs and similar technologies when you use the website;
• From payment service providers when a payment is processed;
• From delivery and logistics providers regarding shipment status;
• From fraud-prevention and security service providers; and
• From other sources where collection is permitted under applicable law.

3. Purposes for Which We Use Personal Data

We may use personal data for the following purposes:

• Creating and managing customer accounts;
• Processing and confirming orders;
• Processing payments and verifying payment status;
• Packaging, shipping and delivering products;
• Providing order and delivery updates;
• Handling cancellations, returns, exchanges and refunds;
• Responding to questions, complaints and support requests;
• Detecting and preventing fraud, abuse and security threats;
• Maintaining and improving the website and services;
• Keeping accounting, tax and transaction records;
• Complying with legal and regulatory obligations;
• Establishing, exercising or defending legal claims; and
• Sending promotional communications where you have consented or where otherwise permitted by law.

We will not use personal data for a new purpose that is incompatible with the purpose originally communicated to you unless we provide an appropriate notice and obtain consent where required.

4. Consent and Lawful Processing

Where processing is based on consent, we will seek consent through clear and affirmative action and provide information about the personal data requested and the purpose for which it will be used.

You may refuse optional consent without affecting services that do not require that personal data.

We may also process personal data for certain legitimate uses or other purposes permitted or required under applicable law, including fulfilling your order, responding to your request, preventing fraud, complying with legal obligations and protecting legal rights.

5. Withdrawal of Consent

You may withdraw consent by contacting us at info@ecomgrove.in.

Withdrawing consent will be made reasonably accessible and, where applicable, as easy as providing consent.

Withdrawal will not affect the lawfulness of processing carried out before consent was withdrawn. After withdrawal, we will stop consent-based processing within a reasonable period unless continued processing is permitted or required by law.

Withdrawal may affect our ability to provide a service where the relevant personal data is necessary to provide that service.

6. Cookies and Similar Technologies

We may use cookies and similar technologies to:

• Keep the website functioning;
• Maintain login and shopping-cart sessions;
• Remember customer preferences;
• Measure website performance;
• Understand how visitors use the website;
• Prevent fraud and protect website security; and
• Support advertising or marketing where permitted and consented to.

Essential cookies may be necessary for the website, account, cart and checkout to function.

You may manage non-essential cookies through available cookie settings or your browser. Blocking cookies may affect certain website features.

7. Payment Data

Payment transactions are processed through authorised payment service providers. Their processing of payment information may also be governed by their respective privacy and security policies.

We receive only the transaction information reasonably required to confirm payment, process an order, handle a refund, maintain financial records and prevent fraud.

8. Sharing of Personal Data

We may share personal data only as reasonably necessary with:

• Payment gateways, banks and payment processors;
• Shipping, courier and logistics providers;
• Website hosting and technology providers;
• Customer-support and communication providers;
• Accounting, audit, tax and professional advisers;
• Fraud-prevention and security providers;
• Government authorities, regulators, courts or law-enforcement agencies where required by law; and
• A successor entity in connection with a lawful merger, restructuring, acquisition or transfer of business.

Service providers are expected to process personal data only for authorised purposes and to apply reasonable safeguards.

We do not sell or rent personal data to third parties.

9. International Processing and Transfers

Some service providers may process or store personal data outside the state or country in which you live.

Where personal data is transferred outside India, we will take reasonable steps to ensure that the transfer is permitted under applicable law and that appropriate contractual, technical or organisational safeguards are used.

10. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Policy or as required by applicable law.

Retention periods may depend on:

• Whether your account remains active;
• The status of an order, return, refund or complaint;
• Accounting, tax and regulatory requirements;
• Fraud-prevention and security needs;
• Legal limitation periods; and
• The establishment, exercise or defence of legal claims.

When personal data is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it, unless retention is required or permitted by law.

11. Data Security

We use reasonable administrative, technical and organisational safeguards designed to protect personal data against unauthorised access, disclosure, alteration, loss or misuse.

These measures may include:

• Access controls;
• Secure website connections;
• Protected account credentials;
• Service-provider security requirements;
• Security monitoring;
• Data backups; and
• Reasonable incident-response procedures.

No website, transmission or storage system can be guaranteed to be completely secure. You are responsible for protecting your password and account access.

12. Your Personal Data Rights

Subject to applicable law and the commencement of relevant legal provisions, you may have the right to:

• Obtain information about the personal data being processed and the processing activities;
• Request correction of inaccurate or misleading personal data;
• Request completion of incomplete personal data;
• Request updating of personal data;
• Request erasure of personal data that is no longer required, subject to lawful retention requirements;
• Withdraw consent where processing is based on consent;
• Submit a grievance regarding the processing of personal data; and
• Nominate another individual to exercise applicable rights in the event of death or incapacity, where provided by law.

To submit a request, email info@ecomgrove.in with sufficient information to identify your account and request.

We may request reasonable verification before acting on a request to protect personal data from unauthorised access.

13. Marketing Communications

Where required, we will obtain consent before sending promotional emails, messages or other marketing communications.

You may withdraw your marketing consent by:

• Using the unsubscribe option in an applicable communication;
• Changing available account preferences; or
• Emailing info@ecomgrove.in.

You may continue to receive essential service communications relating to orders, payments, returns, security or account administration.

14. Children’s Personal Data

Our website and products are not specifically directed at children.

Where we knowingly process personal data relating to a child, we will obtain verifiable consent from a parent or lawful guardian where required by applicable law.

We will not knowingly undertake tracking, behavioural monitoring or targeted advertising directed at children where prohibited by law.

If you believe that a child has provided personal data without appropriate authorisation, please contact us at info@ecomgrove.in.

15. Personal Data Breaches

If a personal data breach occurs, we will take reasonable steps to contain, investigate and remediate the incident.

We will provide notifications to affected individuals and applicable authorities where and within the time required by applicable law.

16. Third-Party Websites

The website may contain links to third-party websites or services.

This Privacy Policy does not govern third-party websites. We recommend reviewing the privacy policy of any external website before providing personal data.

17. Duties of Users

When providing personal data or exercising your rights, you should:

• Provide authentic and accurate information;
• Avoid impersonating another person;
• Avoid submitting false or frivolous complaints;
• Keep account information reasonably up to date; and
• Protect your account credentials against unauthorised access.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, practices or legal obligations.

The revised version will be posted on this page with an updated “Last Updated” date. Where appropriate, we may provide additional notice of material changes.

19. Grievance Redressal and Contact Information

If you have a question, privacy request or complaint regarding personal data, please contact:

Grievance Officer: Jitendra Pandit
Company: ECOMGROVE (OPC) PRIVATE LIMITED
GSTIN: 10AAJCE2145G1Z6
Email: info@ecomgrove.in
Phone: +91 8252887029
Address: C/O Jitendra Pandit (S/o Dudheshwar Pandit), Eshwar Pandit Sipah Panch, Sipah Arwal, Arwal, Bihar – 804401

We will acknowledge consumer complaints within 48 hours and seek to resolve them within the period prescribed under applicable law.

Please include your name, contact details, account or order number where applicable, and a clear description of your request or complaint.

If your grievance is not resolved satisfactorily, you may use any further complaint or regulatory remedy available under applicable law.